Terms and conditions
These conditions govern all bookings made with APN Hotel Group Ltd (APNHG) trading as Briggate Boutique Apartments registered in England under number 10652999 whose registered office is at 1 Commercial Court, Briggate, Leeds, West Yorkshire, LS1 6ER.
You accept these conditions yourself and on behalf of all members of your party whether you are booking as a guest or on behalf of others. In addition, by visiting or using our website you agree to comply with the Site Terms.
(1). Definitions: In these conditions, the following definitions apply:
BBA/us/we/our: Briggate Boutique Apartments.
The Booker/you/your/guest: The person using services provided by BBA.
The Group/Group Bookings: A booking of two or more rooms in the same property or a number of properties made as one booking across the APN Hotel Group.
The Supplier: The operator of property/properties/accommodation not operated by BBA.
Booking Conditions: The payment and cancellations terms applicable when booking BBA
Offline: A booking/enquiry made with BBA, via telephone, live chat or via email.
Online: A booking/enquiry made with BBA via any third party booking websites
Property: The physical building being provided for your accommodation.
Room: To the specific room provided within BBA property for your accommodation
Visitors: People visiting the person/people staying in rooms provided by BBA.
BBA Operated Properties booked “offline”
(2). Your Booking
1 Any booking, made offline, will only come into existence when your confirmation has been dispatched by us. Upon completing your booking and receiving your confirmation you enter into a contract with BBA on our stated terms and conditions.
2 Restrictions may apply in certain locations including, but not limited to, minimum night stay, reason for stay and age restrictions; you will be advised of these at the time of booking where applicable. We reserve the right to refuse any booking at any time.
3 All guest names and contact telephone numbers are required at the time of booking including whether they are adults or minors.
4 As soon as your confirmation is received, please check the details carefully. If anything is not correct you should tell us immediately. However, we regret we cannot accept any liability if we are not notified of any inaccuracy in the documentation.
If there is an error in the confirmation or requested invoice, we reserve the right to correct it as soon as we become aware of it and will do so within 7 days of issue of the confirmation or invoice or, if your arrival date is within 7 days of booking, no later than 24 hours before your arrival date.
(2.2). Special Requests
We will endeavour to do everything we can to help guests with special requirements. Please ensure we are made aware in writing, of any special requirements at time of booking so we can help you select the most suitable room for your needs. Although we will endeavour to meet any reasonable requests no guarantees can be given that any request will be met. Conditional bookings cannot be accepted i.e. any booking which is specified to be conditional on the fulfilment of a particular request.
(2.3). Group Bookings
Special conditions may apply and these will be advised at the time of booking. Cancellation charges and notice periods may differ to those in clause 4.8/4.9 and will be advised at the time of request.
Payment is required in full at the time of check-in plus a £50.00 pre-authorised card deposit unless otherwise agreed. If payment is not authorised or paid in full we reserve the right to suspend or cancel any booking made.
Payment should be made in Pounds Sterling by Credit or Debit card. There is no transaction fee on Visa Debit Card or Maestro/ Solo payments. Credit card details must match the security checks. We may pass your debit/credit card details to a third party to process any payments. Credit card fees are not refundable in any circumstances. Bank Transfers are accepted but bookings must be paid in full 7 days in advance of the booking date (bank details are available on request).
Non-refundable booking payments may be taken at any time from when the booking is made up to the date of stay.
(2.5). Security Deposit
A Security Deposit of £50.00 minimum to cover “additional charges “ (see clause 12), including breakages, damages, extra cleaning and further accommodation charges incurred during your stay, may be taken and you will be advised whether this is payable at the time of booking or on arrival at the room.
(2.6). Payment of Additional Charges
Valid credit/debit card details must be supplied at the time of booking and/or upon arrival at the rooms to cover “additional charges “(see clause 12). These charges will be deducted from any Security Deposit held or from a debit/credit card supplied and any balance on the security deposit will be authorised to be refunded on your check-out date, please note that the funds are held with WorldPay and not with ourselves, and funds can take between 3 - 10 working days to be returned. A written statement of the “additional charges” will be sent to you on departure upon request.
The rates we advertise are to the best of our knowledge correct at the date of publication but we reserve the right to change any rates from time to time. Prior to the booking being confirmed rates quoted are based on the rates prevailing at the time but are subject to change dependent on events being held within the city or the night of the week.
Once a booking has been confirmed we will not change the rate quoted unless you amend the booking or our cost of supplying the accommodation changes as a result of tax changes or currency fluctuations beyond our control. VAT is charged at the rate in force at the time of booking.
(4). Changes, Extensions and Cancellations
1 All requests for changes, extensions and cancellations must be made in writing via email or you will be liable to pay us the full amount of the booking.
2 Changes; If you wish to change any detail of your confirmed booking we will do our best to make the change subject to an administration fee of £10 plus VAT per booking which will be payable to us once any change has been made together with any other resulting costs which may result in an increase or decrease in rate depending on the date and length of stay. Changes to the arrival date to later than the original date confirmed will be treated as a cancellation under Clause 6/7/8/9 below. All changes of date are subject to availability. Should any change be rejected, the original booking will be re-instated. Name changes will not incur any charges or administration fee. Changes to the departure date which result in a reduction in the length of stay will be subject to the full booking rate.
- Extensions; If you wish to extend a stay please give us as much notice as possible in order to facilitate your request. All extensions are subject to availability.
4 Where notice to extend a stay has been given, we reserve the right to take all additional payments and charges from any credit/debit card used to make the original booking.
5 BBA reserves the right to treat an early departure or reduction in the number of nights or rooms booked as a cancellation and rooms may be re-let and cancellation charges will apply. Non-arrivals will be treated as a cancellation and you will not be entitled to any refunds.
6 Transaction fees are not refundable in the event of a cancellation.
7 Cancellations; Cancellations requested 7 days prior to check-in will not occur any charge unless your booking is non-refundable, please see 2.4.
Booking agents offer different cancellation policies, BBA will do their best to agree to their terms, please see below.
8 Notice Period; cancellation charges relate to the arrival date and when we are notified of the cancellation and will determine the cancellation charges incurred according to the scale below.
- 7 days or less notice from the check-in time of 11am on the first day of arrival will be charged at 100% of your total booking fee.
- Various booking agents that BBA works in accordance with offer variants of cancellation policies.
Certain booking agents will allow guests who book with us a 1 hour free cancellation window from when the reservation is made to cancel without being subject to a fee.
BBA can not guarantee this for all booking agents and this should be checked with your booking agent at the time the reservation is made.
- For bookings longer than 30 nights, additional deposits and cancellation fees apply. Notice period for changes and cancellations is 14 days or more.
These notice periods also apply to early departure, postponed arrival or reduction in the number of minimum night’s stay.
For group bookings the minimum notice period and the cancellation charge per room, regardless of length of stay, is the same as for stays of 30 nights or more.
(5). Changes by Us
1 We do not expect to have to make any changes to your booking however occasionally bookings have to be changed, cancelled or errors in information or other details corrected and we reserve the right to do so. If this does happen, we will contact you by telephone or email where reasonably possible. If a change has to be made or your booking has to be cancelled we will, if possible, offer you an alternative room of similar type and standard in a similar location for the same period. If the alternative room is advertised at a lower price, you will receive a refund of the price difference. However, if the alternative room is at a higher price the new price will be payable. If BBA has no alternative rooms available and you have booked through a travel agent, we will to the best of our ability attempt to relocate you to another hotel but this cannot be guaranteed and depends on the other hotel’s rates and availability. If you do not wish to accept a change or any alternative room offered or we cannot offer you a suitable alternative room, you may be entitled to cancel your booking and receive a refund unless this is the result of an ‘Event beyond our Control’ – see below. You should tell us as soon as possible whether you wish to accept any change or alternative room offered or alternatively if you want a refund.
2 Events beyond our Control include but are not limited to the following: act of God, outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of any government or authority (including but not limited to refusal or revocation of any licence or consent), fire, flood, lightning, explosion, fog or bad weather, epidemic, interruption or failure of a utility service (including but not limited to electricity, gas, water or telecommunications), renovations and building work undertaken at the property or in the local area, strikes, lockouts or boycotts, embargo, blockade.
BBA does not hold not responsible for the theft and/or damage of your personal belongings during your stay in any room booked. BBA will not be held liable for thefts. Therefore, you are advised to ensure you have appropriate insurances in place. In addition you are advised to ensure you have appropriate travel insurance to cover cancellation and medical expenses.
Reasonable care has been taken to ensure that the content of our website (and/or other means of promotion or advertising) is correct but it is subject to amendment at any time without notice. All content on our website (and/or other means of promotion or advertising) is published in good faith. Given the above factors, we do not warrant that any of the content on our website (and/or other means of promotion or advertising) accurately or completely describes any of the rooms. Our website may link to other websites and we are not responsible for the data policies, content or security of these linked websites.
BBA reserves the right to refuse online promotions used in conjunction with bookings made if the promotion has expired and not been removed or updated on the website.
Our website (and/or other means of promotion or advertising) will only have a general representation of the accommodation shown. Actual room size, design, fixtures, furnishings and facilities may vary. Our website does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification or (star) rating of any accommodations made available.
1 We are responsible for our own operated rooms, subject to the following conditions.
2 All warranties, conditions and other terms implied by statute or common law or otherwise are, to the fullest extent permitted by law, excluded from any contract with us and these conditions shall apply in their place. However, nothing in these terms and conditions will affect your statutory rights if you are a consumer. Nothing in these terms and conditions limits or excludes our liability for death or personal injury resulting from negligence; or for any damage or liability incurred by you as a result of fraud or fraudulent misrepresentation by us, or any liability that cannot by law be excluded.
3 Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the confirmation email (whether for one event or series of connected events).
4 However and to the extent permitted by law, neither we nor any of our officers, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliate (distribution) partners, licensees, agents or others involved in creating, sponsoring, promoting, or otherwise making available the site and its contents shall be liable for (i) any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including rates, availability and ratings) of the accommodation as made available on our website, (iii) the services rendered or the products offered by the supplier or other business partners, (iv) any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our website, or (v) any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the accommodation or any of our other business partners (including any of their employees, directors, officers, agents, representatives or affiliated companies) whose products or service are (directly or indirectly) made available, offered or promoted on or through the website, including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.
5 If you are booking for, as or on behalf of a business or business employee, that business shall indemnify us against all liabilities, costs, expenses, damages and losses (including any direct or indirect consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other reasonable professional costs and expenses) suffered or incurred by us arising out of or in connection with your, or your business’s, breach or negligent performance or non-performance of these terms and conditions. If you are booking for, as, or on behalf of a business or business employee, our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of your booking shall be limited to the fees paid to us under your booking.
(9.1) Your Accommodation
All rooms are occupied as serviced rooms and are only to be used as temporary or holiday accommodation for you, or your organisation. They are not for use as the principal, additional home or residence of guests; you will not be entitled to a tenancy or an assured shorthold or assured tenancy. No relationship of landlord and tenant is created and no statutory security of tenure exists now or when the period of occupation ends. If you or any member of your party fails to vacate at the end of the period you will be charged the appropriate accommodation charges for the continued period of occupation. No persons other than the named guests at check-in have the right to use the room.
These conditions constitute an excluded agreement under S(3A)(7)(a)of the Protection from Eviction Act 1977 (as amended) and cannot be construed as an assured tenancy under the Housing Act 1988 (as amended). The maximum guests in an room is determined by the number of beds in the room. If the maximum number is exceeded then we may refuse access to the accommodation and/or reserve the right to charge for additional rooms and guests. See 11(4) for additional guest charge details.
(9.2) Arriving and Departing
The specific arrival and departure policy should be requested at the time of booking and will be stated on the confirmation email or call. Arrival or late departure may be available for an additional charge but cannot be guaranteed unless booked from the night before arrival or for the night after departure. We reserve the right to change check-in times dependent on time of year at our will.
(9.3) Access to Your Room;
Key collection details will be provided to you (via your booker where applicable) prior to arrival either via email from us or telephone. You will be given keys upon your arrival. Once your booking is confirmed. It is essential that you have this information with you on arrival and, where notified, contact us in advance to confirm the arrival procedure. Access Statements are available for all BBA operated properties; please ask us for a copy at the time of booking if required.
The procedure for departure will be confirmed on arrival with you or via confirmation email.
Guests are welcome to vacate the premises at any time after check-in up until the proper given departure time stated in the confirmation email. All keys to rooms must be returned to either staff of the premises or in the key boxes where they were obtained. Failure to do so may result in a fine for unreturned keys. See 12.
(10) Facilities and Services
1 Cleaning: Your room is cleaned daily unless otherwise agreed by staff. The day your cleaning is scheduled will be advised on arrival. Weekly housekeeping includes linen/towel change and general cleaning.
2 Maintenance: Routine maintenance is carried out regularly by our Management team; however, occasionally we may need access to your room to carry out essential maintenance. We will normally try to give you 24 hours notice except in the event of an emergency when we require immediate access.
3 Internet Access: Available complimentary in all rooms. Information about Internet access will be provided at time of booking and on arrival, we do not accept responsibility for loss of internet and is provided as an extra not an essential.
4 Security: Guests will be provided with a set of keys to the room. It is your responsibility to ensure you are in possession of these at all times and that they are returned at the end of your stay. An additional charge of £25.00 will be made for replacement keys and lock.
This will be taken from your deposit immediately.
It is important that a staff member is informed immediately about loss of keys, and BBA recommends leaving them with the concierge or keeping them on your person.
Guests leaving before the check-out time where a manager cannot be found on site should leave the room keys in the room visibly on the bed and to depart the building in your own time.
6 Interruption to services: We will make every effort to ensure that guests enjoy a peaceful stay, however, we cannot guarantee or be held responsible for any failure or interruption of services to the room or the building, including electricity, air conditioning, water or any damage to telephone, broadband/ internet and other communications, including disruption or noise caused as a result of repair works being carried out in another part of the property or from other guests in the property. Where we are made aware of such failure or interruption we will endeavour to rectify such services within a reasonable period of time at our rooms.
8 Netflix: Netflix is provided in some of the rooms, This, like the internet access is provided as an extra not an essential and we will not be held liable for the service not working, nor will the room price be affected if your room does not have Netflix.
(11) Guest Responsibility
1 Guests are expected to comply with any regulations for use of the room. These are available on arrival, usually in the Guest Information Folder, in the room. If any guest breaches any of these conditions or the regulations, we reserve the right to request a guest vacate their room immediately without refund and you may be subject to a charge from your deposit.
2 Smoking: Smoking is not permitted inside any rooms. if we find evidence of smoking within any room - this includes the smell of smoke on any furnishings or decor or tampering with smoke detection devices - a fumigation fee of £50.00 will be taken direct from your deposit. Smoking is permitted on balconies if your room has one where an ash tray is provided.
3 Pets: Pets are not allowed in any room or room building under any circumstances. Any guests found to be bringing pets into the rooms without authorisation may be subject to a charge from your deposit.
4 Nuisance: Guests are required to behave in a responsible manner, respect the room and their fellow guests and keep noise to a minimum between the hours of 9pm and 8am. This includes causing any sort of nuisance or disruption to fellow guests or using threatening or abusive behaviour towards a member of staff on the phone, in writing or in person. Guests are not permitted to use the room for any illegal or immoral purposes. An additional charge of £50.00 will be made if the Management team is called out in response to a nuisance complaint. You will be notified upon your departure whether a charge has been made.
5 Age Restrictions: In order to ensure our guests enjoy a free from disturbance stay, all corporate and non-corporate bookings require that all guests must be over the age of 18 and there is at least one person aged 21 or over staying at the rooms for each booking. Unless agreed to you by us. Proof of identification and date of birth will be requested on arrival by all guests and if not presented on request, we reserve the right to cancel the booking and refuse entry to you or members of your party.
6 Visitors: Guests are responsible for their visitors. Non-residents will not be allowed access to the rooms after 00:00. Any visitors caught staying in the room NOT specified at check-in will be either evicted or a fee of £50.00 per person / or an room charge to cover the additional people(s) that have stayed after the specified leaving time of 00:00 will be charged.
Guests may, with the authorisation of management bring guests into the room between 15:00 and 00:00, additional guests must be authorised by BBA staff.
7 Damage: Guests are required to keep the room, furniture, fittings and effects in the same condition as on arrival. Inventories and condition reports can be provided at the start and end of the stay, if required upon request. You are required to notify us of any damage, loss or broken items or matters requiring general maintenance. Any damage to the room will be charged in full relevant to the item or items. In the event that these are discovered after departure we will notify you or the booker within 7 days of departure with full details, where possible photographic evidence and any charges made to your deposit.
8 Cleanliness: We expect the rooms to be left in a reasonable state of cleanliness and order on departure. An additional charge will be made for extra cleaning or specialist cleaning to return the room to a fit state for occupation. Additional charges may include compensation for loss of revenue or bookings in addition to cleaning and repairs.
If your possessions are found we will to the best of our ability attempt to get them back to you, the postage charge will be charged from your deposit.
10 Storage: Where facilities are available and at your own risk, storage of luggage may be provided if you are arriving before the check-in time. We will hold luggage for a maximum of 24 hours before or after check-in time. Working hours may differ, you will be informed of this when you leave luggage and should supply us with a pick-up time.
(12). Additional Charges
As a guide, additional charges include, but are not limited to the following:
1 Breakages, loss or damage to the room or any of its contents will be charged at the replacement charge of the item plus a 20% replacement fee. If part of a set that cannot be replaced individually is damaged or stolen the cost of an entire replacement set will be charged at the full rate plus 20% replacement fee.
2 Cleaning, specialist treatment charges where more than routine cleaning is required or smoking has occurred: £50.
3 Inventory and condition reports: Free of charge.
4 Lost keys, fobs or access codes: £25
5 Storage of luggage - Free of charge up to a maximum of 24 hours before or after check-in time.
6 Wi-Fi: Free of charge.
7 Dry Cleaning service: Subject to provided dry cleaners rates and charges + 20%
8 Concierge services are available on request and are free of charge, requests must be reasonable.
9 Any alcohol consumed on the premises is the responsibility of the guest or room booker. We do not condone alcohol consumed by anybody under the age of 18 years old.
- Netflix: Free of charge.
- First aid kits: Free of charge
- Fire extinguishers being used unlawfully: Price of replacement + 20% replacement fee.
(13). Health and Safety
We take the health and safety of all our guests seriously. On arrival you should familiarise yourself with the layout of the room and building and the health and safety procedures as detailed in your room.
First aid kits are on site and staff members have basic first aid and fire safety training. First aid kits can be requested from the concierge and fire extinguishers are provided in the communal areas of the building. If fire extinguishers are used unlawfully this may occur a charge from your deposit, see (12) additional charges.
(14). Quality and Feedback
We are committed to providing quality accommodation and conduct regular audits to ensure that high standards are maintained at the rooms. Many of the rooms are also independently assessed through the Visit Britain Quality in Tourism scheme and details of the star ratings awarded can be found on our website. We also welcome feedback from our guests and appreciate any feedback on booking agents websites or travel websites. We value this feedback which provides us with useful information on how we can improve our services further. Please do not name staff specifically on your reviews, we reserve the right to remove any review with any specific names or hate speech included.
We reserve the right to change these conditions from time to time. If guests are in breach of any of these conditions, we reserve the right to request that guests vacate their room immediately. These conditions shall be governed by and construed in accordance with the laws of England and the Courts of England shall have exclusive jurisdiction in relation to any claim, dispute or difference concerning these conditions and any matter arising from them.
(18). BBA Website
Reasonable care has been taken to ensure that the content of our website (and/or other means of promotion or advertising) is correct but it is subject to amendment at any time without notice. All content on our website (and/or other means of promotion or advertising) is published in good faith but you acknowledge that we cannot check the accuracy of all information and occasionally this is subject to human error. Given the above factors, we do not warrant that any of the content on our website (and/or other means of promotion or advertising) accurately or completely describes any of the rooms. Our website may link to other websites, we are not responsible for the data policies of these websites and these should be visited at your own risk. Our website (and/or other means of promotion or advertising) will only have a general representation of the accommodation shown. Actual room size, design, fixtures, furnishings and facilities may vary and can be requested at any time. Our website does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification or (star) rating of any accommodations made available.
BBA Operated properties booked “Online”
(19). Your Online Booking
If you make an instant online booking, you will be taken to a confirmation screen with a summary of your booking, including your booking reference number and the booking conditions made up of the room's payment terms, cancellation policy and check-in procedure. Shortly after making your booking, you will also receive a full confirmation email re-iterating this, please read this carefully.
(20). Special Requests
1 See clause 2.3
(21). Group Bookings
1 When attempting to book a group booking on www.briggateboutique.com you will be prompted to submit an enquiry; Group conditions will then apply to your booking /request.
1 Our online payment policy is clearly displayed on our website at the time of booking on the confirmation page and will also be provided on your confirmation email. Secure payment is to be made via cash, or credit/debit card on arrival.
Deposits cannot be accepted in cash and you may be refused entry if a deposit cannot be obtained from you.
2 BBA operates as a NO-FEE service. This means we do not add any credit card fees, service fees or hidden extra’s to the rate displayed.
3 Payments are to be made in Pounds Sterling. If booking with a rate displayed in another currency to the rate, this will be converted into pounds sterling at the exchange rate in force at the time of booking. We cannot be held responsible for rate changes between booking and time of cancellation or amendment.
4 For corporate bookers with agreed credit terms, a bank transfer may be accepted: (bank details are available on request) after making the booking online. Invoices can also be requested for tax purposes.
5 A Security Deposit is taken to cover “additional charges “ (see clause 12), including breakages, damages, extra cleaning and further accommodation charges incurred during your stay, may be taken and you will be advised whether this is payable at the time of booking or on arrival at the room.
6 If payment does not reach us at the required time we reserve the right to suspend or cancel any booking made as-well as refuse entry to the building. Any late payments will result in interest being charged at 4% above Bank of England base rate for the period concerned.
(23). Payment of Additional Charges
See clause 2.6
When you make a reservation through our website www.briggateboutique.com the rate you see on your search results page at the time of booking is the rate we apply and confirm to you. Rates are per room, not per person however the number of guests must be stated at booking and are inclusive of VAT unless otherwise stated.
The rates we advertise are to the best of our knowledge correct at the date of publication but we reserve the right to change any rates from time to time. Prior to the booking being confirmed rates quoted are based on the rates prevailing at the time but are subject to change. Once a booking has been confirmed we will not change the rate quoted unless you amend the booking or our cost of supplying the accommodation changes as a result of tax changes or currency fluctuations beyond our control.
(25). Changes, Extensions and Cancellations
Our online cancellation policy is clearly displayed on our website at the time of request/booking, and can also be found on your confirmation email at the time of your booking. For Changes and Extensions see clause 4.
1 Booking conditions relate to the payment and cancellation terms displayed online when booking. These may differ between room type and rate booked; it is your responsibility to read these carefully.
- Cancellation charges relate to the date prior to arrival when we are notified of the cancellation and will determine the cancellation charges incurred according to room type and rate booked online. These notice periods also apply to early departure, postponed arrival or reduction in the number of minimum nights stay.
3 Payment terms (also relate according) to room type and rate booked online.
(26). Changes by Us
See clause 5
See clause 6
See clause 8
(29) Arriving and Departing
2.1 The check-in and check-out policy is clearly displayed on our website at the time of booking and also on your confirmation email. See clauses 9.3 and 9.4
2.2 When booking live at the time of booking the arrival and checkout policies will be stated on the property page under “essential information”, please take note of this essential information to prevent any problems gaining access to your room. See clause 9.3
The procedure for departure will be confirmed on arrival, in your confirmation email and in the black leather booklets handed to you upon check-in.
(31). Facilities and Services
See clause 10
(32). Guest Responsibility
See clause 11
(33). Additional Charges
See clause 12
(34). Health and Safety
See clause 13
(35). Quality and Feedback
See clause 14
See clause 15
See clause 16
See clause 17
Supplier Operated properties booked “offline”
In respect of all bookings relating to rooms not operated by us, though we act as an introductory agent on behalf of the Supplier. By making a reservation with BBA for a Supplier operated property, you enter into a direct (legally binding) contractual relationship with the Supplier for the accommodation you book. From the point at which you make your reservation, we act solely as an intermediary between you and the Supplier, transmitting the details of your reservation to the relevant Supplier and sending you a confirmation email for and on behalf of the Supplier. All bookings will be subject to the relevant supplier’s terms and conditions as-well as our own. You will be notified at the time of booking if further Supplier terms and conditions also apply to your booking.
(39). Your Booking
By proceeding to book accommodation and/or other services with BBA, you accept that you will be entering into a contract with the Supplier on their standard terms and conditions. If they are provided we will endeavour (but undertake no liability to do so) to make copies of the Supplier’s terms and conditions and make them available to you.
On completion of your offline booking and receiving your confirmation you enter into a contract directly with the Supplier on their terms and conditions. See clause 2.1.1-2.1.4
(40). Special Requests
See clause 2.2
(41). Group Bookings
See clause 2.3
See clause 2.4
(43). Security Deposit
See clause 2.5
(44). Payment of Additional Charges
1 Valid credit/debit card details must be supplied at the time of booking and/or upon arrival to cover “additional charges “(see clause 8.6). These may be payable direct to the Supplier in some instances. These charges will be deducted from any Security Deposit held or from a debit/credit card supplied and any balance on the security deposit will be refunded. A written statement of the “additional charges” will be sent to you upon request. In the event that payment under a debit/credit card is declined, or no card details are provided, we reserve the right to invoice the booker or guest directly for the full amount.
2 The additional charges for products and services provided by our Suppliers are available on request when making a reservation and/or upon arrival.
See clause 3
(46). Changes, Extensions and Cancellations
See clause 4
(47). Notice Period
The online cancellation policies relating to specific suppliers may vary can be provided at the time of request/booking. For changes and extensions see clause 4
(48). Changes by Us
See clause 5
See clause 6
See clause 7
1 Our Supplies act as agents for us, other than our general management and booking obligations detailed in these conditions, we shall not be liable to any party for any amounts in relation to any acts or omissions or any damage or problem arising under or in relation to that contract with the relevant Supplier. BBA can accept no liability whatsoever for any death, personal injury, loss or damage of any kind to the the Booker/you/your/guest, unless caused by our own negligence. Insofar as we are found to have any liability to the The Booker/you/your/guest in relation to our role as introductory Agent in arranging the booking, then our liability shall be limited, to the fullest extent permitted by law, in all cases to £1000.
2 Whether the property you stay at charges you (or has charged you) for your room, or we are facilitating the payment of the room price, you agree and acknowledge that the property is at all times responsible for the collection, withholding, remittance and payment of the applicable taxes due on the total amount of the room price to the relevant tax authorities. BBA is not liable or responsible for the remittance, collection, withholding or payment of the relevant taxes due on the room price to the relevant tax authorities.
For more detail see clause 8.
(52) Your Accommodation
See clause 9.1
(53). Arriving and Departing –
See clause 9.2
(54). Facilities and Services
The facilities and services provided by our Suppliers can be provided on request at the time of booking and/or upon arrival and in your confirmation email.
(55). Guest(s) Responsibility
Guests are expected to comply with all regulations for use of the room. If any guest breaches any of these conditions or the regulations, We or the Supplier may reserve the right to request a guest vacate their room immediately without refund.
See clause 2.1 – 2.4
(56). Special Requests
See clause 2.2
(57). Group Bookings
See clause 2.3
See clause 2.4
(59). Security Deposit
See clause 2.5
(60). Payment of Additional Charges
See clause 2.6
See clause 3
(62). Changes, Extensions and Cancellations
See clause 4
(63). Booking Conditions
See clause 25.1 – 25.4
(64). Changes by Us
See clause 4
See clause 6
See clause 18
See clause 8
(68). Your Accommodation
See clause 9.1
(69). Arriving and Departing
See clause 9.2
(70). Facilities and Services
See clause 53
(71). Guest Responsibility
See clause 54
(72). Additional Charges
See clause 55
(73). Health and Safety
See clause 56
(74). Quality and Feedback
See clause 57
See clause 58
See clause 16
See clause 17